Last updated: January 17, 2018
We understand that renting or leasing stables, barns, stalls and/or other real property online involves a great deal of trust on your part and we respect your privacy. We take this trust very seriously, and make it a priority to ensure the security and confidentiality of the personal information you provide to us.
The term "you" herein refers to the users using the Site to look for properties to rent, members who list their stables, barns, stalls and/or other properties for rent on the Site; and all other users who use software, other tools, or services we provide, and/or otherwise use or access the Site.
What Personal Information We Collect
We receive and store any information you enter on our Site or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and e-mail addresses, method of payment and billing information (such as credit card number, cardholder name, and expiration date). We also may request information about your rental preferences. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member, view and/or post listings, submit and/or book a reservation, or initiate other transactions on the Site.
Staller is a global business. As a result, personal data contributed by or collected from users may be stored and processed in the United States or any other country in which we or our agents maintain facilities. By using our Site, you acknowledge and agree that you may be transferring your personal data outside of the country in which you have contributed it (“your country”), and that you consent to any transfer of information outside of your country.
We do not knowingly collect or process data from anyone under the age of eighteen (18) years old.
Information from Other Sources
We may obtain information about you from other independent third-party sources, including social networks that you use to connect with us. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity.
Combination of Information
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Site, as well as information collected from other online sources or from third party sources.
Information Automatically Collected
We may automatically collect some information about your computer or device when you visit the Site. For example, we may collect your IP address, Web browser software, and referring website. We also may collect information about your online activity and use of the Site, such as properties viewed, bookings or reservations sent, leases made, the areas or pages of the Site that you visit, the amount of time you spend viewing or using the Site, the number of times you return to the Site, and other click-stream or site usage data. One of our goals in collecting this automatic information is to help customize your user experience. If you provide us with your email address or phone number, you agree to receive emails to that email address or text messages to that phone number, as the case may be. We may use your contact information to send you information about our Site and services, to market to you, and to help prevent spam, fraud, or abuse.
When you access the Site from a mobile device, we may receive, store and process different types of information about your location, including general information (e.g. IP address, zip code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Site or specific features of the Site). If you access the Site through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
Cookies and Other Web Technologies
Tracking Options and Do Not Track Disclosures
Certain parts of the Site require cookies. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to access some of the tools or features we offer. Please refer to your Web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
Information Collected by Third-Party Advertising Companies
How We Use Your Information
Our primary purpose in collecting your personal data is to provide you with the services you request and those which we believe will optimize your use of the Site. You agree that we may use your personal data for the following purposes:
To provide you with or support your request for property listings, reservations, bookings, confirmations, updates, products and/or other services on the Site;
To manage your account, including processing payments or bills and providing property rental notifications;
To contact and communicate with you in general;
To respond to your questions and comments;
To measure interest in and improve our products, services, and Site;
To notify you about special offers and products or services that may be of interest to you, either from Staller or on behalf of our partners and affiliates;
To otherwise customize your experience on the Site, including customize content, targeted offers, and advertising on the Site or via e-mail;
To solicit information from you, including through surveys or feedback questionnaires;
To resolve disputes, collect fees, or troubleshoot problems;
To prevent potentially prohibited or illegal activities;
To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users;
As otherwise described to you at the point of collection.
If you provide your email address to Staller, you agree to allow us to add your email to our database of users. You may receive one or more promotional emails either from us or one our affiliates. You are welcome to opt not to receive these promotional messages. In the event that you use any of our tools that we may from time to time offer that integrate in any way with a third party website to which you have provided data or information, you acknowledge and agree that such third party website shall be responsible for how the data or information you have provided to such website is handled.
How We May Disclose and Share Your Information
We may disclose your personal data to enforce our policies, or where we are permitted to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, or in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.
We may also share your personal information with:
Another member in order to offer, book, reserve, and/or confirm a lease reservation;
One of our partners if you've requested their services or if you’ve requested to be provided with information by them;
Affiliates performing services on our behalf;
Any third party you have asked us to share your personal data with – such as Facebook if you have asked us to connect with your Facebook account;
Third-party vendors who provide services or functions on our behalf. This includes, but may not be limited to, banks, credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose;
In response to subpoenas, court orders, or other legal process, when we have a good faith belief it is required by law, such as pursuant to a warrant, subpoena, or other judicial or administrative order; and
As necessary if we believe that there has been a violation of our Terms and Conditions and other agreements or of our rights or the rights of any third party to establish or exercise our legal rights; to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Staller, our members, customers or others; or to otherwise defend against legal claims.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors the Site receives or what are the most popular types of properties and destinations, locations or geography. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
Inquiries and other Electronic Communications
Tenants and Property Owners may communicate with each other via tools on the Site. If you choose to send an inquiry through these links, some of your personal information, including your email address and any other information you supply may be visible to the member in question so that they might reply directly to you. Your details may also be sent to us and we may have access to those communications even if you contact the member directly. We may monitor the communications for trust and security purposes. Additionally, those inquiries, communications and messages may be hosted on, be processed by or transmitted through our servers. If you engage in such communications, do not disclose or share financial, confidential and/or proprietary information, including, but not limited to, credit card and bank account information. We may also from time to time, use third party e-mail servers to send and track receipt of such communications, and analyze the pattern of such communications for trust and security purposes as well as to gather data, such as inquiry and booking data (on an anonymous basis), to assist us in better understanding our business.
How You Can Access and Update Your Personal Information
You may review, update, correct or delete the Personal Information by editing the relevant part of their profile or by contacting us. If you would like us to cancel your Staller Account and delete your Personal Information, please contact us and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your Staller Account. Please note that, if you cancel your Staller Account, any reviews you have posted will still remain publicly viewable.
Your Choices Regarding the Use of Your Information
If you have any questions, comments, or concerns, or if you prefer to “opt out” of having information used for purposes not directly related to listings, bookings, or processing of a property rental, you may contact us at any time. As discussed, you can choose not to provide us with certain information, although it may be needed to make a stable, barn, stall and/or other property listing, booking and/or lease, or to contact our suppliers or take advantage of certain features offered on the Site.
How We Secure Your Personal Information
We want you to feel confident about using Staller to rent or lease stables, barns, stalls and/or other properties, so we have implemented reasonable administrative, technical, and security procedures to help protect the personal information you provide to us. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
Additionally, it remains your responsibility:
To protect against unauthorized access to your use of the Site;
To log off or exit from the Site when not using it;
Where relevant, to keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network; and
To maintain good internet security. For example, if your email account is compromised, it could be used to ask us to reset a password and gain access to your account with us. You should keep all of your account details secure. If you think that any of your accounts has been compromised, you should change your account credentials with us, and in particular, make sure any compromised account does not allow access to your account with us. You should also tell us as soon as you can, so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected.
If you have asked us to share data with third party sites, however (such as Facebook) their servers may not be secure. Credit card information is generally stored by our credit card processing partners and we ask them to keep that data secure. We also use third parties to help us optimize our website flow, content and advertising.
Note that, despite the measures taken by us and the third parties we engage, the Internet is not secure. As a result, others may nevertheless unlawfully intercept or access private transmissions or data.
Phishing or False Emails
If you receive an unsolicited email that appears to be from us or one of our members that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a "phisher" or "spoofer." We do not ask for this type of information in an email. Do not provide the information or click on the link. Please contact us if you get an email like this.
Any information you may disclose on the Site, in listings, reviews, or on other public areas on the Site or other third-party websites that this Site may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.
How do we gather User's data from financial institutions
COPPA (Children Online Privacy Protection Act)
We do not knowingly collect or maintain personally identifiable information from persons under 18 years of age, and no part of the Site or services is directed at persons under 18. If you are under 18 years of age, then please do not use the service. If we learn that personally identifiable information of persons less than 18 years of age has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. To make such a request, please contact us at firstname.lastname@example.org.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
How You Can Contact Us
Attn: Legal Department, Privacy Officer
12773 Forest Hill Boulevard Suite 1216, Wellington, Florida 33414.